Terms & Conditions

Use of the TellyOn Platform/TellyOn Services

• TellyOn may send alerts to the mobile phone number provided by You while registering with the TellyOn Platform or on any updated mobile number subsequently provided by You on the TellyOn Platform, or via e-mail or push notifications. The alerts will be received in case of SMS, only if the mobile phone is in ‘On’ mode to receive the SMS, in case of e-mail, only if the e-mail servers and e-mail ids are functional, and in case of push notifications, if the user has enabled the receipt of such notifications. If the mobile phone is in ‘Off’ mode or if the e-mail servers or ids are not functional or if the push-notifications feature has been turned off, then You may not get the alert at all or get delayed messages.
• You authorize TellyOn to contact You and communicate with You for any TellyOn Service or Offer(s). TellyOn may use third party service providers to send alerts or communicate with You. You authorize TellyOn and TellyOn Entities to override the DND settings to reach out to You over calls, SMS, emails and any other mode of communication.
• The SMS/e-mail alert/push notification service provided by TellyOn is an additional facility provided for Your convenience and that it may be susceptible to error, omission and/or inaccuracy. In the event that You observe any error in the information provided in the alert, TellyOn shall be immediately informed about the same by You and TellyOn will make best possible efforts to rectify the error as early as possible. You shall not hold TellyOn liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by You on account of the SMS/e-mail alert/push notification facility.
• The clarity, readability, accuracy and promptness of providing the SMS/e-mail alert/push notification service depend on many factors including the infrastructure and connectivity of the service provider. TellyOn shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
• You will indemnify and hold harmless TellyOn and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which TellyOn or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You; and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in bus schedule, delay, and/or rescheduling from TellyOn and/or the SMS/e-mail service provider.

• impersonate any person or entity, falsely claim or otherwise misrepresent Your affiliation with any person or entity, or access the accounts of others without permission, forge another person’s digital signature, misrepresent the source, identity, or content of information transmitted via the TellyOn Services, perform any other similar fraudulent activity or otherwise avail TellyOn Services with what we reasonably believe to be potentially fraudulent funds;
• infringe our or any third party’s intellectual property rights, rights of publicity or privacy;
• use the TellyOn Services if You are under the age of 18 years without a parental sponsor or, in any event, use the TellyOn Services if You are under the age of 13 years old even with a parental sponsor and in accordance with applicable law;
• post or transmit any message which is libellous, defamatory or which discloses private or personal matters concerning any person;
• post or transmit any message, data, image or program which is pornographic, vulgar or offensive in nature;
• refuse to cooperate in an investigation or provide confirmation of Your identity or any other information provide by You to TellyOn;
• remove, circumvent, disable, damage or otherwise interfere with security-related features of the TellyOn Services and the TellyOn Platform or features that enforce limitations on the use of the TellyOn Services or the TellyOn Platform;
• reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of as regards TellyOn Services or TellyOn Platform or any part thereof, except and only to the extent this is expressly permissible by applicable law;
• use the TellyOn Services or the TellyOn Platform in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the TellyOn Services or the TellyOn Platform in an automated manner;
• modify, adapt, translate or create derivative works based upon the TellyOn Services and the TellyOn Platform or any part thereof, except and only to the extent that that this is permissible by applicable law;
• intentionally interfere with or damage operation of the TellyOn Services or the TellyOn Platform or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features;
• use any robot, spider, other automatic device, or manual process to monitor or copy the TellyOn Platform without prior written permission;
• interfere or disrupt the TellyOn Platform or networks connected to the TellyOn Platform;
• take any action that imposes an unreasonably or disproportionately large load on TellyOn’s infrastructure/network;
• use any device, software or routine to bypass the TellyOn Platform’s robot exclusion headers, or interfere or attempt to interfere, with the TellyOn Services;
• forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through the TellyOn Platform or to manipulate Your presence on the TellyOn Platform;
  sell the TellyOn Services, information, or software associated with or derived from it;
• use the facilities and capabilities of the TellyOn Platform to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others;
  breach this Agreement, the SSOID Agreement or any other agreement or policy as may be applicable pursuant to the T&Cs;
• provide false, inaccurate or misleading information;
• use the TellyOn Platform to collect or obtain personal information, including without limitation, financial information, about other users of the TellyOn Platform, except and only as expressly provided in the T&Cs;
• avail TellyOn Services with what TellyOn reasonably believes to be potentially fraudulent funds;
• use the TellyOn Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to TellyOn, a third party or You;
• use the TellyOn Services in a manner that TellyOn or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules;
• take any action that may cause TellyOn to lose any of the TellyOn Services from its service providers or lose any of its recharge partners or business partners, including mobile operators or telecom companies, payment processors or other suppliers;
• send automated request of any kind to the TellyOn Platform without express permission in advance from TellyOn.

Termination; Agreement Violations

• provide true, accurate, current and complete information about Yourself (“RegistrationData”), Your payment account details (“Payment Data”), Your biller details (“Biller Data”); and
• maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete, or TellyOn has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, TellyOn has the right to suspend or terminate Your account and refuse any and all current or future use of the TellyOn Services/TellyOn Platform (or any portion thereof). The term biller includes telecom operators.

• If the payment instruction(s) issued by You is/are incomplete, inaccurate, invalid and delayed;
• If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s);
• If the funds available in the payment account are under any encumbrance or charge;
• If Your bank or the National Clearing Centre refuses or delays honouring the payment instruction(s);
• If payment is not processed by biller upon receipt;
• Circumstances beyond the control of TellyOn (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).