Privacy Policy for Partners
This privacy policy (“Policy”) explains our policy regarding the collection, use, disclosure and transfer of your information by TellyOn Media Private Limited or any of its affiliate(s) (“we” or “us” or “our”), which operates the website https://TellyOn.com/ (“Site”), “TellyOn App” (the “App”) available on Google Play Store, iOS and other similar platforms and other services including but not limited to recording credit/payment, communicating dues/balances via the site and application, any mobile or internet connected device or otherwise (collectively the “TellyOn App Service”).
The App/Site (i) provides an online digital customer book / record book wherein the Users, can record their entries with their respective customers and (ii) also allows Users to generate a payment link which can be sent it to their respective customers and the customers could use the payment link and make the payment of the amount to the Users in settlement of their obligations towards the Users (collectively, “Services”). Please note that ‘Services’ would include any other future services we may provide or propose to provide.
As we update, improve and expand the TellyOnApp Service, this Policy may change, so please refer back to it periodically. By accessing the Site, App or otherwise using the TellyOn App Services, you consent to the collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the services that we offer.
We respect the privacy of the users of the TellyOn App Services (“Users” or “you”) and are committed to reasonably protect it in all respects. The information about the User as collected by us is: (a) information supplied by Users and (b) information automatically tracked while using a mobile device having TellyOn App Services enabled (collectively referred to as “Information”). By using TellyOn App Services, you agree to this Policy. If you do not agree with any term in this Policy, please do not use / avail of the TellyOn App Services.
Information supplied by users
- We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
- We use information to look at Platform trends and customer interests. We may use your information to make our Platforms and products better.
- We use information for security purposes. We may use information to protect our company, our customers, or our Services.
- We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products.
The Information as supplied by the Users enables us to provide the Services and improve the TellyOn App Services and provide you the most user-friendly experience. In some cases / provision of certain service(s) or utility(ies), we may require your contact address as well. In an attempt to improve our Services, we may, from time to time, collect any information (other than what is mentioned above) from Users through App / Site. You may be assured that we do not share this data with any third party except in accordance with the terms of this Policy.
All Information is service dependent and we may use the Information to provide the Services, maintain, protect, and improve the TellyOn App Services, and for developing new services.
We may also use your email address and phone number without further consent for marketing, non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, providing information about updates to TellyOn App Services, billing, etc.)
Any Information provided by you will not be considered as personal information if it is freely available and/or accessible in the public domain or is not deemed as personal information under the applicable law. Further, any reviews, comments, messages, blogs posted/uploaded/conveyed/communicated by Users on the public sections of the Site or an application store (like the App Store or Play Store) becomes published content and is not considered as personal information which is subject to this Policy.
In case you choose to decline to submit Information on theTellyOnApp/Site, we may not be able to provide certain services on the App/Site to you. We will make reasonable efforts to notify you of the same at the appropriate time. In any case, we will not be liable and or responsible for the denial of certain services to you due to not receiving necessary Information from you.
Link to third party sites/ad-servers
The Site may include links to other websites such as advertisers, blogs, content sponsorships, vendor services, social networks, etc. Such websites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting and we make no representation or warranty on how your information is stored or used on third-party servers. That policy may differ from ours. If you can’t find the privacy policy of any of these sites via a link from the website’s homepage, you should contact the website directly for more information.
Information sharing
The Information (including personal information) collected may be shared with our affiliates, and group companies to the extent required for our internal business and/or administrative purposes and/or general corporate operations and to any third party service providers including marketing partners, and the User hereby consents to the same.
We will take reasonable steps to ensure that these third-party service providers are obligated to protect your personal information and are also subject to appropriate confidentiality/non-disclosure obligations and they comply with the applicable provisions of the data protection laws.
We will take reasonable steps to ensure that these third-party service providers are obligated to protect your personal information and are also subject to appropriate confidentiality/non-disclosure obligations and they comply with the applicable provisions of the data protection laws.
These entities, with whom we share the Information, may market to you as a result of such sharing unless you explicitly opt-out.
We share the crash logs and diagnostics data to Playstore/appstore to improve the user experience.
Information security
We take appropriate security measures to protect against unauthorized access to or alteration, disclosure or destruction of data including accidental or intentional manipulation, loss from access by unauthorised parties. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All Information gathered on the TellyOn App is securely stored within the controlled database. Access to the servers is password-protected and is strictly limited.
Our security measures are regularly reviewed and updated to reflect technological developments.However, please understand that no transmission of data over the internet or any other public network can be guaranteed to be 100% (one hundred percent) secure.
We seek to ensure compliance with the requirements of the applicable data protection laws to ensure the protection and preservation of the User’s privacy and personal Information. We have physical, electronic, and procedural safeguards that comply with the laws prevalent in specific jurisdiction to protect User’s Personal Information. By accepting the terms of this Policy, you agree that the standards and practices being implemented by us, are reasonable and sufficient for the protection of your personal information.
We will contact you regarding any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via email or any other feasible manner in the most expedient time possible and without unreasonable delay, insofar as consistent with the legitimate needs of law enforcement and will undertake all measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Purpose of Data Processing
We will only collect and process Personal Information about you where we have lawful basis to do so. Our primary purpose in collecting your information, including Personal Information from you is to deliver the personalized TellyOn and its various features. Please note that should you choose to not provide us consent to collect your information, including Personal Information, we may not be able to perform the contract with you.
For example, we use your information where we need the Personal Information to perform the contract with you (for example, to provide the Platform or our services to you) so as to:
- Provide you with customer or technical support including addressing support queries related to, but not limited to, payment processing, or to diagnose any problems with our servers etc.
- Send you transactional emails/SMS or to provide you with information, direct marketing, online and offline advertising and other materials regarding products, services and other offers from time to time in connection with the TellyOn Service or its parent, subsidiary and affiliated companies (“Platform Entities”) and its joint ventures.
- Determine your geographic location, to provide you localized content including advertisements, personalized recommendations, allow you to continue watching/using previous content at another time, and to determine your Internet service provider to troubleshoot a technical issue, and help us quickly and efficiently respond to inquiries and requests;
- To provide you with a personalised service and experience; we do this by linking some or all of your Personal Information such as transactions done with TellyOn with your activity on our Platform across all your devices and associating and storing this information with a unique platform generated identifier that is generated for each user
We will use your Personal Information with your explicit consent as follows:
- When you agree to share your precise location based on GPS data, we will combine this information with other information that you provide to us on the TellyOn Service to provide personalised services, content and advertisements with better accuracy basis your geographic location e.g. you may see more regional content recommendations or advertisements for local establishments, when you share your precise location based on GPS data;
- When you agree to share information pertaining to the applications frequently used by you on your device, we will combine this information with other information that you provide to us on the TellyOn Service, to display advertisements that are more relevant to your interest areas
Or otherwise whenever the law requires us to get your permission or where we have stated we may seek your permission in this Privacy Notice. In some contexts, we use your Personal Information where we have a legal obligation to do so or to protect your vital interests or those of another person:
- Prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as determining free trial eligibility);
- Confirming your identity if you are exercising legal rights;
- Notify you about changes in the Terms of Use or in this Privacy Notice;
- Carry out our obligations and enforce our rights arising from any contracts entered into between you and us/our distributor.
When you access or use the Services or send any data, query, request or communication to us via our Support email, you understand that you are communicating with us electronically, and that we may respond via electronic means from us, such as by email.
Updates/Changes
We may alter our Policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Policy or the Terms of Use. Any changes we make will be effective immediately on notice, which we may give by posting the new policy on the Site. Your use of the TellyOn App Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Policy periodically on the Site to ensure that you are aware of the latest version.
App Permissions
The TellyOn Field Agent app utilizes file management libraries such as react-native-fs to allow downloading of specific documents (e.g., PDF, images) necessary for field operations. We do not access, modify, or interact with the user’s personal files or media content. No user data or sensitive information is collected or shared.
Questions/Grievance Redressal
In the event you have any grievance relating to the processing of Information provided by you, you may contact our Grievance Officer at info@TellyOn.com or write to us at the following address:
TellyOn Office
185 vinoba puri, first floor
Lajpat nagar 2,
New delhi-110024
Lajpat nagar 2,
New delhi-110024