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Privacy Policy

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Privacy Policy
This privacy policy (hereinafter “Privacy Policy”) sets out how TellyOn (hereinafter “TellyOn”) uses and protects any information that you give TellyOn when you use the technology Platform owned and operated by Tellyon Media private limited. All capitalized terms not defined here shall have the meanings assigned to them in the Terms and Conditions of Use.
TellyOn is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Website or app, you can be assured that it will only be used in accordance with this Privacy Policy. We also endeavour to protect the interests of our Users and their privacy, and have taken stringent security measures in place to protect against loss, misuse and alteration of information submitted by our Users.
TellyOn may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware with any changes. This policy is effective from the time that you register as a User with the Website/app and accept the Terms. By agreeing to such Terms, you also expressly agree to the terms of this Privacy Policy, including the terms on information collection, use and disclosure.
Why We have this policy?
This Privacy Policy is published pursuant to:
  1. Section 43A of the Information Technology Act, 2000;
  2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”); and
  3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
What is Sensitive Personal Data or Information?
Under the SPDI Rules, sensitive personal data or information of a person means and includes such personal information about that person relating to the following (“Personal Information”):
  1. Passwords;
  2. Financial information such as bank accounts, credit and debit card details or other paymentinstrument details (“Financial Information”);
  3. Physical, physiological and mental health condition;
  4. Sexual orientation;
  5. Medical records and history;
  6. Biometric information; and
  7. Information received by body corporates under lawful contract or otherwise. There is also certain information which will be collected from users such as addresses, email addresses, telephone numbers and other contact information which may be used to personally identify users (“Personally Identifiable Information”).
It is important to note that information that is freely available in the public domain, or accessible under the Right to Information Act, 2005, or any other law will not be considered Personal Information, or as Personally Identifiable Information.
What We Collect
Non-Public information
We may collect the following information from you:
  1. Personal Information that we collect from you at the time of registering or login as a Registered User on the Website/mobile app may include the following: your name, gender, phone number, address, email address, preferences, income and other personal likes and choices.
  2. Registered Account Information includes all information pertaining to your Registered Account, including your user ID, password, security questions and the like.
  3. Registered Account Transaction Information which includes all information pertaining to your Registered Account activity, Services ordered, payments made, and communications pertaining to the same.
  4. Communications with third parties or other Users on the Website/app, including on forums, discussion boards and blogs, e-mail conversation by any User or customer directly you’re your service provider or TellyOn.com such as product/service enquiry, disputes or complaints etc.
  5. Log Information which includes technical log information such as your IP address, browser type, location, language, dates and times of visits and other web requests.
  6. Demographic information such as postcode, preferences and interests.
  7. Other information relevant to customer surveys and/or offers.
  8. Information obtained from your mobile device by way of using our app like device location, transactional and promotional SMS/app notifications.
We also reserve the right to ask you, at the time of registration or thereafter, for documentary proof of your identity or other data or postings provided by you with respect to the registration or otherwise. In the event that you fail to provide us with this information or documentary proof, we reserve the right to refuse registration or to terminate your User Agreement immediately, cease the provision of Services to you and / or restrict your use of or access to the Website/app. We use such Non-Public Information to help us provide the Services, to improve the Website/app and the quality of Services provided to Users and further as provided below. We do not sell Non-Public Information to third parties and will use it only in accordance with this Privacy Policy.
In the event that the User participates in any public forums on the Website/mobile app, including discussion boards, blogs and comments, then the User acknowledges that all such information disclosed at such times (including Personal Information disclosed, if any) shall be considered Public Information and may be accessed by third parties. We shall not be liable in any manner whatsoever for such disclosure or use by a third party of information so disclosed.:
The User further grants to TellyOn a non-exclusive, worldwide, royalty-free, irrevocable, sub-license able (through multiple tiers) right to exercise all copyright and publicity rights, to use, reproduce, display, perform, adapt, modify, publish, translate, sublicense, copy, distribute, have distributed, and promote the Public Information in whole or in part worldwide and/or to incorporate it in other works in any existing or future media, known or unknown, over such Public Information.
TellyOn makes no representation as to providing or storing back-up copies of any information submitted to it. The User shall be solely responsible to ensure that the User maintains back-up copies of such information and in the event of the Website/app malfunctioning or failing for any reason whatsoever (including on account of maintenance), the User may be required to resubmit such information.
Sharing of your Personal Data
Any Personal Data that we have access to shall never be shared without your consent.
In various processes / submission of applications / availment of product/service offerings, we even seek your explicit consent to use / share your Personal Data.
In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers.
We will share your data with competent/ legal/statutory/regulatory agencies / authorities or partners/service providers acting on our behalf (as the case may be) in following cases:
  1. only for enabling the provision of the products/services availed by you, strictly on a “need to know” basis and subject to applicable laws.
  2. it is directed or required by legal/regulatory / statutory / governmental authorities under applicable laws/regulations though a legally obligated request.
  3. it is required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.
  4. to facilitate the transactions or report on these transactions;
  5. to undertake research and analytics for offering or improving our products/services and their security and service quality;
  6. to check and process your requirements submitted to us for products/services and/or instructions or requests received from you in respect of these products/services;
  7. to share with you, updates on changes to the products/services and their terms and conditions;
  8. to take up or investigate any complaints/claims/disputes;
  9. to respond to your queries or feedback submitted by you;
  10. . to verify your identity for us to provide products/services to you;
  11. . to monitor and review products/services from time to time;
  12. . for conducting audits and for record keeping purposes;
  13. . for selective offers and promotions.
You agree that you have no objection to the above.

You also acknowledge that other Users will have access to the Public Information posted by you in public areas, discussion boards, blogs and forums on the Website/app while availing of the Services. While all Users are bound by certain obligations under the Terms and Conditions of Use not to use such information except for their personal and internal purposes and not to misuse the information, you agree that you have no objection to such Users accessing, downloading or making copies of such information for their personal or internal purposes, and you release TellyOn from any liability for any information submitted by you to the Website/app and accessed, downloaded or used by another User for any reason whatsoever or a violation of any obligations by another User. We use third-party advertising companies to serve ads when you visit our Website/app. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other website/apps in order

to provide advertisements about goods and services of interest to you.
TellyOn, as a policy, believes in full cooperation with law enforcement authorities and agencies. Accordingly, if the disclosure or monitoring of any information provided to us is mandated under the law in force in India for any purpose, for complying with a legal obligation, including verifying identities, prevention of cybercrimes and prosecution of offences, then we shall be bound to disclose as much information as is necessary or mandated in compliance with applicable laws in India. We may also use disclose or monitor such information to enforce our own rights, including to secure our systems.This Privacy Policy is published pursuant to:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, technical, electronic and managerial procedures to safeguard and secure the information we collect online. However, we shall not be responsible for data theft or any other unauthorized access or use of such information.
External processing:
We may provide your personal information to our affiliates or other trusted businesses or persons or service providers engaged by us, or institutions that we partner with to assist us with providing you with products/services to better serve your needs and interests, based on your instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. We also use your Personal Data to fulfill the requirements of applicable laws/regulations and/or court orders/regulatory directives received by us.
Financial Information – Once a credit card, debit card or other payment transaction has been completed, all credit card, debit card, payment instructions and/or other financial information is moved off-line only to ensure that the credit card, debit card and/or financial information received is not accessible to anyone after completion of the on-line transaction and to ensure the maximum security. However, we shall not be responsible for data theft or any other unauthorized access or use of such information.
  1. You may delete your TellyOn account at any point of time. With this we will no longer provide your data for external processing as mentioned above. However, we retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed of by us except for any record retention required as per applicable law.
  2. The provisions of various laws require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect, we may be required by the law of the land to retain your Personal Data for longer periods.
Cookie Policy
  1. Please note that a “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser.
  2. We may use cookie and tracking technology depending on the features offered.
  3. No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.
Links to other websites
Our website may contain links to other websites which are not maintained by us. This privacy policy only applies to us. You are requested to read the other websites’ privacy policies when visiting these websites.
Reasonable Security Practices and Procedures
We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorised access, modification or disclosure.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, technical, electronic and managerial procedures to safeguard and secure the information we collect online. However, we shall not be responsible for data theft or any other unauthorized access or use of such information.
Controlling Your Non-Public Information
You may choose to restrict the collection or use of your Non-Public Information in the following ways:
  1. You will be given the option to agree to receive information and communications on marketing and promotional offers. If you do not wish to, please make the appropriate choice.
  2. If you have previously agreed to us using your Non-Public Information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Grievance@tellyon.com
  3. You will be given the option to deactivate your account from our website/app stating reasons for the same.

You also have the option of not providing information to us or to, at a later date, withdraw your consent given to us regarding the information. However, this shall be subject to the following:

  1. Any withdrawal of consent shall be given to us in writing by letter, or by e-mail with an electronic signature, address.
  2. In the event that you do not give your consent or subsequently withdraw your consent, we shall have the option of curtailing, restricting or stopping the Services or access to the Website/app to you without prejudice to our other rights.
  3. Such withdrawal of consent shall take effect only from the date on which such communication in writing reaches us (“Effective Date”).
  4. Such withdrawal of consent shall not affect any actions already taken by us in accordance with this Privacy Policy until the Effective Date.
If you believe that any information we are holding on you is incorrect or incomplete or if you observe any other discrepancies or have any other grievances with respect to the information that you have provided Or If you want to delete or close your account , please write to or email us as soon as possible to our Grievance Officer, whose details are given below:
Contact Details:
Grievance officer : Mr. Amit Kamra, TellyOn Media Private Limited
Email id:- Grievance@tellyon.com
Time: Mon – Friday (10:00 AM – 06:00 PM)
Policy Review & Updates
This policy will be reviewed by us as and when required and the same may change at any time. The latest & most updated policy can always be found at https://tellyon.com/privacy-policy
While we will make reasonable efforts to keep you posted on any updates to this privacy policy, to make sure that you are aware of any changes, we recommend that you review this policy periodically.
This Privacy Policy shall apply uniformly to TellyOn’s desktop website, mobile WAP site & mobile applications
In this policy, the words “we”, “ours” and/or “us” refer to TellyOn Media Private Limited and “you” and/or “your” refer to our customers.